Privacy Policy

1. Introduction

Welcome to Pinokey.io ("Platform", "we", "us", "our").

We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our platform as a Host or Guest.

By using our services, creating a Host account, or submitting booking information as a Guest, you consent to this Privacy Policy.

If you do not agree, please do not use the Platform.

2. Information We Collect

We collect limited personal information necessary to operate the Platform.

A. Personal Information

For Hosts:

• Full name
• Email address
• Phone number
• Property address and listing information
• Subscription details
• Smart Lock installation details (if applicable)

For Guests:

Guests are not required to create an account.

Before confirming a booking, Guests provide:

• Full name
• Email address
• Phone number
• Booking details (dates, property, preferences)

We do NOT collect:

• Government-issued identification
• Passport or national ID copies
• Billing addresses
• Identity verification documents

B. Payment Information

All payments are processed directly by our integrated bank or authorized third-party payment provider.

We do NOT collect or store:

• Full credit/debit card numbers
• CVV codes
• Bank login credentials
• Identification documents used by the bank

We may receive limited payment-related information such as:

• Transaction confirmation
• Payment status
• Last four digits of card (if provided by processor)
• Payout confirmation to Hosts

Payment processing is governed by the privacy policy of the respective payment provider.

C. Usage Information

We automatically collect:

• IP address
• Device type
• Browser type
• Operating system
• Pages visited
• Time spent on the Platform
• Interaction with booking features

D. Smart Lock Data (If Enabled by Host)

For properties using Smart Lock integration, we may collect:

• Access timestamps
• Entry logs
• Device status information

This data is used solely for property access management and operational security.

3. How We Use Your Information

We use collected information for:

Service Provision

• To manage Host subscriptions
• To display property listings
• To process booking requests
• To enable Smart Lock functionality

Communication

• To send booking confirmations
• To notify Hosts of booking requests
• To provide customer support
• To send important service updates

Payment Coordination

• To confirm payment completion
• To facilitate Host payout notifications

Security and Fraud Prevention

• To detect suspicious activity
• To protect Platform integrity

Analytics and Platform Improvement

• To analyze usage patterns
• To improve performance and usability

4. Information Sharing

Important:

We do not sell, trade, or rent your personal information to third parties.

We may share information only in the following circumstances:

Between Hosts and Guests

After booking confirmation:

• Guest name and contact information may be shared with Host
• Host contact information may be shared with Guest

Service Providers

We may share limited information with:

• Payment processors (bank)
• Hosting providers
• Technical infrastructure providers
• Smart Lock installation partners

These providers are contractually obligated to protect your data.

Legal Requirements

We may disclose information when required by law, court order, or to protect our legal rights.

Business Transfers

In the event of merger, acquisition, or asset sale, data may be transferred subject to confidentiality obligations.

5. Data Security

We implement appropriate security measures including:

Encryption

SSL/TLS encryption for data transmission.

Secure Storage

Industry-standard cloud hosting with security controls.

Access Control

Restricted access to authorized personnel only.

No system is completely secure. Users are responsible for safeguarding their credentials.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

Right to Access

Request a copy of personal data we hold.

Right to Rectification

Correct inaccurate information.

Right to Erasure

Request deletion of your data, subject to legal obligations.

Right to Restrict Processing

Limit how your data is used.

Right to Withdraw Consent

Withdraw consent where applicable.

To exercise these rights, contact us using the details below.

7. Cookies and Tracking

We use cookies and similar technologies to:

• Improve user experience
• Maintain session functionality
• Analyze platform traffic
• Enhance security

You can manage cookie settings in your browser.

Disabling cookies may affect certain features.

8. Children's Privacy

Our Platform is not intended for individuals under 18.

We do not knowingly collect personal information from minors.

If we become aware of such data, we will delete it.

9. International Data Transfers

Your information may be processed in countries other than your own.

We implement safeguards to ensure appropriate data protection consistent with applicable laws.

10. Policy Updates

We may update this Privacy Policy periodically.

Changes will be posted on this page with an updated "Last updated" date.

Continued use of the Platform constitutes acceptance of updates.

11. Contact Information

If you have questions about this Privacy Policy, please contact:

Pinokey.io Email: info@pinokey.io Address: Davari 35, Tbilisi Website: www.pinokey.io