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Frequently asked
6 questions
01What is Pinokey.io and who is it for?
Pinokey.io is a platform designed for property owners and managers to handle rentals, bookings, and guests in one place. Hosts create property pages and share them via direct links, allowing them to manage bookings independently without relying on a marketplace.
02How do guests book a property?
Guests cannot browse properties on Pinokey.io. Instead, hosts share a direct booking link (property URL), and guests use that link to view details and complete their booking.
03How do hosts manage bookings and availability?
Hosts can manage all bookings through a dashboard that includes a calendar, booking list, and customer records. All reservations — whether created via shared links or synced from external sources — are reflected in one place.
04Are payments secure on Pinokey.io?
Yes. Payments are processed through a secure third-party provider, and Pinokey.io does not store sensitive card information. This ensures safe transactions for both hosts and guests.
05Can I sync my availability with other platforms?
Yes. Pinokey.io supports calendar synchronization using iCal format, allowing integration with platforms like Airbnb, Booking.com, and other services that support iCal. This helps keep your availability updated and prevents double bookings.
06How do reviews and ratings work?
After each stay, guests can rate the property and host, and hosts can rate guests. These ratings help build trust and improve the experience for everyone on the platform.
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Our support team is in Tbilisi. Average reply time is around 2 hours during business hours.